AML Reporting Ltd is committed to providing a high-quality service to everyone we deal with. In the rare circumstance that we fall short of our high standards and you wish to make a complaint about any part of the service that we have provided to you, we aim to help you resolve your complaint as quickly as possible.
We treat as a complaint any expression of dissatisfaction with our service which calls for a response. We listen to your complaints, treat them seriously, and learn from them so that we can continuously improve our service.
You can make a complaint in writing to:
AML REPORTING LTD
SUITE 68,
PURE OFFICES LTD BROOKS DRIVE
CHEADLE ROYAL BUSINESS PARK
CHEADLE
SK8 3TD
E-mail: info@amlreporting.co.uk
Upon receipt of a complaint we will deal with the issue that you have raised as follows:
We will acknowledge receipt of your complaint within 3 working days of receiving the complaint. If you require a specific format, then please advise us of your specific requirements.
We will then investigate your complaint. This will involve the complaint being passed to the Manager, Mrs. Yasmin, who will review your complaint and the file speaking to all relevant persons concerned.
Mrs. Yasmin will then write to you within 20 days of receipt of your complaint with a detailed reply, including suggestions for resolving the matter.
At this stage, if you are still not satisfied, you should contact us again to explain why you remain unhappy with our response and this matter will be referred to a director, who we will review your comments and the decision reached in our initial response.
We will then write to you within 14 days of receiving your request for a review, confirming our final position to your complaint and explaining our reasons.
If you still remain dissatisfied with our response, then you can refer this for mediation. For this purpose we recommend the Centre for Effective Dispute Resolution (CEDR). They can be reached at 020 7536 6000 or by e-mail at info@cedr.com
We always aim to respond to and hopefully resolve all complaints within the timescales within our complaints procedure. However, it may occasionally be necessary to extend these time limits due to the complexity of the complaint or some other factor.
If the time limits of our complaints procedure have to be extended, we will write to you, informing you of the progress and the revised time frame.
PHONE: +441617061204
services@amlreporting.co.uk
SOCIAL :
E-MAIL:
services@amlreporting.co.uk
Copyright © AML Reporting Ltd. All rights reserved
PHONE:+441617061204
E-MAIL:
AML Reporting LTD
Suite 68,
Pure Offices Ltd Brooks Drive
Cheadle Royal Business Park
Cheadle
SK8 3TD
Our standard terms dictate all invoices should be paid within 12 months or upon successful recovery, whichever occurs sooner.